400 National Suicide Prevention Lifeline (NSPL) Call Center
Forecasted
Funds a 24/7 statewide Illinois crisis call center to answer 988 Lifeline calls, provide crisis intervention, connect callers to services, and ensure culturally competent, high-quality behavioral health response.
Funder: Illinois Department of Human Services
Due Dates (Anticipated): April 2027: Full application packet due | April 2027: Budget submitted and fully approved in CSA Tracking System | April 2027: Internal Control Questionnaire (ICQ) submission deadline
Funding Amounts: ~$9.49M total; one award anticipated; 12-month project period; no cost sharing required.
Summary: Supports a statewide crisis call center in Illinois to answer 988 National Suicide Prevention Lifeline calls, offering crisis intervention and referrals.
Key Information: Forecasted - dates are projected; check program page for updates.
Description
This grant, administered by the Illinois Department of Human Services (IDHS) Division of Behavioral Health and Recovery, funds the operation of a Statewide Crisis Call Center (CC) to support the 988 National Suicide Prevention Lifeline for Illinois residents. The center will provide primary coverage for regions not served by existing centers and backup coverage statewide. The funded center must operate 24/7/365, deliver crisis intervention, triage and assess calls, and connect callers to appropriate services, including mobile crisis response. The program is designed to maximize diversity, inclusivity, and cultural competence, and must incorporate individuals with lived experience into staffing. Strong management, quality assurance, and continuous improvement processes are required, as well as compliance with Lifeline and state technical and operational standards.
