401 Suicide Prevention Call Center Enhancement (SPCE)
The 401 Suicide Prevention Call Center Enhancement grant from IDHS funds improvements to Illinois’ Lifeline Crisis Call Center network, boosting 988 response capacity through workforce and technology upgrades.
Funder: Illinois Department of Human Services
Due Dates (Anticipated): April 2027: Full application packet due | April 2027: Budget submission deadline | April 2027: FY Internal Control Questionnaire (ICQ) submission deadline
Funding Amounts: ~$1,025,621 total program funding; typical award range $66,338–$385,641; ~5 awards; 3-month project term
Summary: Supports expansion and improvement of Illinois' Lifeline Crisis Call Center network to increase 988 crisis response capacity.
Key Information: Only current Illinois Lifeline Call Center operators contracted with Vibrant are eligible; non-competitive renewal.
Description
This grant opportunity, administered by the Illinois Department of Human Services (IDHS), is designed to enhance the infrastructure and workforce of Illinois’ Lifeline Crisis Call Center (LCC) network. The program aims to expand, train, and equip LCC staff to handle live calls, texts, and chat responses, thereby increasing the state’s capacity to respond to 988 Suicide and Crisis Lifeline contacts. Funding supports recruitment and training of behavioral health professionals, implementation of quality improvement plans, and operational expansion to ensure a comprehensive, coordinated response to individuals at risk for suicide. This grant also emphasizes integration of best practices, collaboration with statewide partners, and use of technology to improve crisis intervention services.
