403 Suicide Prevention Call Center Expansion Cook
Funds expansion of a Cook County crisis call center to enhance 988 response, workforce, infrastructure, and crisis intervention services, with a focus on quality, equity, and integration with statewide resources.
Funder: Illinois Department of Human Services
Due Dates (Anticipated): April 2027: Full application & CSA budget | April 2027: CSA budget submission | April 2027: ICQ submission
Funding Amounts: Estimated $2,656,418 per award; 12-month project period; typically 1 award per cycle.
Summary: Supports expansion of a crisis call center in Cook County to enhance 988 response, workforce, and crisis intervention capacity.
Key Information: This is a forecasted opportunity; eligibility is generally limited to current awardees or those notified to apply.
Description
This grant funds the development and expansion of a Lifeline Crisis Call Center (LCC) in Cook County, Illinois, to improve local response to 988 Suicide and Crisis Lifeline calls. The program aims to recruit, hire, and train behavioral health staff, enhance call center infrastructure, and coordinate with Illinois’ statewide Lifeline network. The funded LCC will provide crisis intervention and follow-up services, operate 16 hours daily, and ensure real-time call response, triage, and linkage to appropriate resources. The initiative emphasizes workforce development, quality improvement, data reporting, and collaboration with local and regional crisis services, while addressing systemic inequities and ensuring culturally competent care.
