Service request: How might we improve access to critical civil protection information for residents, especially those who do not use mobile apps, so that they can receive clear, timely guidance?
Service request: How might we improve access to critical civil protection information supports suppliers developing an AI-assisted telephone prototype to give residents timely emergency guidance.
Funder: European Commission
Due Dates: October 29, 2026 (Opening) | November 8, 2026 (Clarification requests) | November 23, 2026 (Submission)
Funding Amounts: EUR 70,000 total funding available; 5-month duration
Summary: Supports development, testing, and piloting of an AI-assisted civil protection telephone consultation prototype in four Lithuanian municipalities.
Key Information: Suppliers apply through an open design contest, with electronic submission and all procurement communication through CPV IS.
Description
This service request supports an AI-assisted prototype that gives residents clear, timely civil protection and emergency guidance by telephone, particularly residents who do not use mobile apps. The work covers prototype development, integration into the participating municipalities’ telephone systems, testing, and piloting in four Lithuanian municipalities. Residents’ information needs are central to the proposed service.
The opportunity is part of Govtech4all 2.0, an EU-funded govtech incubator delivering eight digital government pilots, including reuse of existing digital solutions and startup challenges. It operates within the Interoperable Europe GovTech Incubator framework. This is a cascade funding call: the EU-funded project itself awards and pays the support. The procurement is conducted as an open design contest.
